Work

The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy. Responsibilities: - Approach all encounters with guests and employees in a friendly, service-oriented manner - Assist the night auditor in analysing the revenue of the hotel - Answer guest inquiries about hotel service, facilities and hours of operation - Answer inquiries from guests regarding restaurants, transportation, entertainment, etc - Complete any required reporting (financial and non-financial) - Collaborate on and follow company policies, practices and procedures in order to maintain internal controls - Deal with any issues arising on shift and report to the Front Office Manager - Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms - Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards - Handle check-ins and check-outs in a friendly, efficient and courteous manner Qualifications & Assets: - At least 2 years’ experience working in a similar position - Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests - Ability to work on a variable schedule including weekends and holidays - Ability to integrate and work well in a team environment - Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel - Good telephone persona with a friendly and helpful demeanour - Possess an eye for detail and ability to work under pressure - Strong written and verbal communication skills - Strong problem solving and trouble shooting skills - Self-motivated with the ability to work in a fast-moving environment

The job scope involves providing support to senior finance executives, assisting with financial analysis and reporting, managing accounts payable and receivable, and performing other financial-related tasks. The primary objective of the Junior Finance Executive is to ensure the efficient management of the financial resources of the organization. Responsibilities: -Accurately and efficiently entering data into computer systems, databases, or spreadsheets. -Ensuring the completeness and accuracy of data entered. -Analyzing financial data and providing insights to senior executives -Managing accounts payable and receivable, and ensuring timely payments and collections -Performing bank reconciliations -Assisting in the implementation of financial controls and procedures   Qualifications & Assets: -Minimum O’ Level Qualification in Accounting and preferably be in the initial stages of obtaining ACCA qualification or other equivalent qualification -Strong analytical and problem-solving skills -Strong attention to detail and organizational skills. -Proficiency in Microsoft Excel and other financial software -Excellent communication and interpersonal skills -Ability to work under pressure and meet deadlines -Strong organizational and time-management skills -Ability to work independently and as part of a team -Willingness to learn and adapt to changing business environments

The Cost Controller is responsible for the overall stocktaking of food, beverages, cleaning, operational and guest supplies in the main stores and various outlets operated by the Group.  The role also involves analyzing cost data, and working closely with different departments to optimize efficiency and profitability. Responsibilities: - Monitor and control daily food and beverage costs - Prepare and analyze cost reports, identifying areas for cost-saving opportunities - Ensure adherence to budget and track actual expenses against projected costs - Conduct regular inventory counts of food, beverages, and supplies - Monitor inventory levels to prevent overstocking or understocking - Ensure that inventory is properly recorded and valued at correct prices - Ensure that pricing from suppliers is competitive and aligned with company agreements - Analyze and report stock variances, ensuring all discrepancies are resolved - Supervise monthly or periodic stocktaking processes for all outlets - Reconcile stock and ensure accurate posting of stock movements in the system - Prepare detailed cost and consumption reports for food and beverages - Provide insights and recommendations to management to optimize operational efficiency - Conduct variance analysis - Collaborate with chefs and F&B managers to analyze the cost-effectiveness of menu items - Recommend pricing adjustments and evaluate profitability of dishes and drinks. - Implement and maintain strong internal controls for purchasing, receiving, and issuing processes - Ensure compliance with company policies and financial guidelines - Perform periodic audits to ensure accuracy and consistency in cost data - Work closely with various departments including finance, procurement, kitchen, and Food & Beverage Outlets - Advise management on cost-saving strategies and areas for operational improvement - Provide training and support to staff on cost control procedures and practices Qualifications & Assets:  - Minimum of 2 years' experience in a similar role, preferably within the catering or hospitality industries - Ability to integrate and thrive in a team environment - Strong time management skills - Knowledge of Shireburn SFM and SIMS is an asset - Proficient in MS Office applications and computer literate - Excellent attention to detail and ability to work well under pressure - Capable of working independently, confident, proactive, and highly responsible - Self-motivated, with the ability to perform effectively in a fast-paced environment - Strong written and verbal communication skills  

Working in close partnership with other department heads, the Housekeeping Manager will ensure that the highest standards for cleanliness, safety and sanitation are maintained throughout the hotel, whilst ensuring that guest requests are responded to promptly. The Housekeeping Manager will also direct the Housekeeping team in performing a variety of activities to ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces. The Housekeeping Manager will be accountable for managing and coordinating the resources, tasks, requirements, systems and processes related to housekeeping and laundry operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service. Responsibilities: - Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner - Comply at all times with Hugo’s Hotels standards and regulations to encourage safe and efficient hotel operations - Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact - Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities - Establish and maintain a key control system for the department - Issue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levels - Maintain expenses within budget guidelines - Maintain on-going communication with hotel department heads regarding the specific and overall condition of rooms and public spaces - Oversee administrative processes such as departmental staffing, training and budgeting to ensure proper planning and organization - Prepare employee schedule according to the business forecast, payroll budget guidelines and productivity requirements - Serve as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner Qualifications & Assets: - A minimum of 5 years’ previous housekeeping department leadership experience, to include successful management of a sizable team and focus on exceptional guest service - Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives - Ability to work a variable shift pattern - Ability to meet deadlines, with changing priorities whilst remaining calm under pressure - Demonstrated success in collaborating with diverse organizational functions to accomplish common goals - Exceptional service orientation, with keen ability to focus and deliver on guest needs - Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction - Reliable and responsible character, with exceptional follow up and attention to detail

The Accounts Payable Executive plays a crucial role in the financial operations of a company by overseeing the timely and accurate processing of accounts payable transactions. This position is responsible for managing and maintaining all aspects of accounts payable, ensuring that invoices, bills, and other financial obligations are properly recorded and settled in an efficient manner. Responsibilities: -Receive, review, and process invoices, ensuring accuracy and compliance with company policies -Verify and match invoices with purchase orders and receipts -Maintain relationships with suppliers and vendors, addressing inquiries and resolving discrepancies in a professional and timely manner -Prepare and execute payments to vendors, including checks, electronic transfers, and other payment methods -Ensure that payments are made on time and accurately -Regularly reconcile accounts payable transactions to ensure that records are accurate and up to date whilst investigating and resolving discrepancies as needed -Maintain organized and accurate records of accounts payable transactions, invoices, and payment history -Prepare periodic financial reports related to accounts payable, providing insights into cash flow and expenditure patterns -Ensure adherence to company policies and relevant financial regulations -Continuously seek opportunities to streamline accounts payable processes, increase efficiency, and reduce costs -Review ageing report with the Financial Controller or his assistant -Support Financial controller or his assistant with any ad hoc tasks that may be required   Qualifications & Assets: -Minimum of 2 years' experience in a comparable role -Possession of a Business Administration Diploma or equivalent qualification -Capacity to collaborate effectively in a team setting -Proficiency in managing multiple tasks and adaptable to accommodate sudden requests while meeting deadlines -Strong organizational and analytical capabilities -Familiarity with Shireburn SFM and SIMS is a valuable asset -Keen attention to detail and composure under pressure -Exceptional problem-solving and troubleshooting aptitude -Self-driven and capable of thriving in a fast-paced environment -Excellent written and oral communication abilities

The F&B Supervisor must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The F&B Supervisor should demonstrate and ensure the highest level of courteous and efficient service to ensure patrons feel welcome and that their needs are always attended. Responsibilities: ·       Build and maintain positive client and customer relationships ·       Plan, supervise and control various operations whilst working closely with the direct manager ·       Ensure that the service team is well managed ·       Ensure that a high quality of product and service is maintained in the venue to ensure guest satisfaction and safety ·       Complete daily operational tasks in a timely manner ·       Conduct briefing meetings with F&B personnel ·       Ensure that F&B employees are in proper uniform and adhere to the venue’s appearance standards ·       Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction ·       Inspect facilities regularly and enforce strict compliance with health and safety standards ·       Oversee preparation of daily summary reports ·       Be knowledgeable of all services and products offered by the venue ·       Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork ·       Resolve any customer complaints as needed ·       Suggest changes to operating standards to improve efficiency of work ·       Set departmental goals and create plans of action for achieving them Qualifications & Assets: ·       At least 3 years’ experience working in a similar position ·       Ability to integrate and work well in a team environment ·       Ability to diffuse tense situations and resolve conflicts ·       Ability to make decisive decisions, delegate responsibilities and maximize resources ·       Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel ·       Possess an eye for detail and ability to work under pressure ·       Strong leadership and organisational skills ·       Strong written and verbal communication skills ·       Strong problem solving and trouble shooting skills ·       Self-motivated with the ability to work in a fast-moving environment ·       Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)