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Reporting to the Chief Operating Officer, the Food and Beverage Manager will be responsible for managing all Food and Beverage operations and for delivering an excellent guest experience. The Food and Beverage Manager must be able to forecast, plan and manage all Food and Beverage orders, staff and finance. The Food and Beverage Manager is responsible to assist the senior management in all aspects of the department including but not limited to operations, training, planning as well as budgeting in accordance with the company’s policies and procedures. Responsibilities: -Develop and implement the food and beverage department's strategic plans, goals, and objectives in alignment with the organization's overall vision and objectives. -Conduct market research to identify trends, customer preferences, and competitive analysis to ensure the department's offerings remain competitive. -Prepare and manage the department's budget, ensuring financial targets are met and costs are controlled effectively. -Monitor and analyze financial performance, identifying areas for improvement and implementing corrective actions as necessary. -Implement effective cost control measures without compromising quality and customer satisfaction. -Oversee the day-to-day operations of the food and beverage department, including restaurants, bars, banquet facilities and room service. -Develop and maintain standard operating procedures (SOPs) to ensure efficient and consistent operations. -Monitor the quality of food, beverage, and service, ensuring adherence to established standards and implementing corrective actions as needed. -Work closely with the culinary team to develop menus, monitor food costs, and ensure a high level of culinary excellence. -Collaborate with the procurement team to source and select suppliers, negotiate contracts, and ensure timely delivery of quality products. -Train, motivate, and evaluate the performance of the food and beverage team. -Provide leadership and guidance to the team, fostering a positive work culture and promoting teamwork and collaboration. -Conduct regular staff meetings, training sessions, and performance reviews to enhance team performance and ensure continuous improvement. -Ensure exceptional customer service standards are maintained, and guest satisfaction is consistently achieved. -Handle guest complaints and resolve issues promptly and professionally, ensuring a positive guest experience. -Monitor guest feedback and reviews, taking proactive measures to address concerns and improve service quality. -Ensure compliance with health, safety, and hygiene regulations and standards. -Implement and maintain effective sanitation and cleanliness procedures throughout the food and beverage outlets. -Conduct regular inspections and audits to identify and rectify any health and safety risks.       Qualifications & Assets: -Proven experience in food and beverage management, with a track record of success. -Ability to adapt to changing priorities, unexpected situations, and evolving business needs is essential in this role. -Flexibility in working hours, including evenings, weekends, and holidays, to ensure coverage during peak periods and special events. -In-depth knowledge of food and beverage operations. -Strong financial acumen with the ability to manage budgets, analyze financial data, and make informed decisions. -Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. -Exceptional customer service and problem-solving abilities. Knowledge of health, safety, and hygiene regulations and best practices

Reporting to the Financial Controller, the Finance Manager is responsible for the overall running of the Accounts Department.   Responsibilities:   -Assist in the preparation of the yearly budgets and regular estimates in co-ordination with the Financial Controller -Assist in the submission of Vat Returns -Build solid relationships across all units at various accounting levels -Collaborate with the other Departments to analyse financial information including cost control analysis and outlets’ operations statements -Direct supervision of the junior team members for the timely inputting of daily invoices including account coding into the accounting software across multiple Companies and operating locations -Develop, implement and maintain systems, procedures and policies to ensure controls, efficiencies and adherence to company policies -Ensure timely and complete review of accounts payable data resulting in accurate capture, recording and maintenance of the data and timely and accurate payment to suppliers -Ensure the consistent and accurate performance of internal control procedures as regards suppliers’ verification, invoice coding, timely receipt, proper approval of invoices designed to prevent fraudulent transactions -Ensure timely month-end closing process -Liaise with the Financial Controller to ensure prompt preparation of the accounts for the statutory audit of the Group’s finances by the external auditors -Process accounts in compliance with financial policies and procedures -Propose accounting and internal control procedures in financial areas across all departments in collaboration with the Financial Controller -Preparation of cash flow and other financial reports as may be requested by the Financial Controller -Reconcile the accounts payable ledger on a monthly basis to ensure that all payments are accounted for and properly posted. -Reform and execute operations and processes -Serve as the primary contact for resolving complicated billing systems and accounting queries -Verify discrepancies and resolve clients’ payable issues -Work with account receivables to resolve account issues when necessary     Qualifications & Assets:   -Possess a Diploma in Business Administration or equivalent -At least 6 years’ experience working in a similar position -Ability to integrate and work well in a team environment -Ability to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests -Ability to adjust to diverse ideas, impressions, schemes, and tactics from individuals or changing preferences -Knowledge of Shireburn SFM and SIMS would be considered an asset -Possess an eye for detail and ability to work under pressure -Readiness to go extra mile to avoid mistakes and produce new opportunities -Strong problem solving and trouble shooting skills -Self-motivated with the ability to work in a fast-moving environment -Strong written and verbal communication skills

The job scope involves providing support to senior finance executives, assisting with financial analysis and reporting, managing accounts payable and receivable, and performing other financial-related tasks. The primary objective of the Junior Finance Executive is to ensure the efficient management of the financial resources of the organization. Responsibilities: -Accurately and efficiently entering data into computer systems, databases, or spreadsheets. -Ensuring the completeness and accuracy of data entered. -Analyzing financial data and providing insights to senior executives -Managing accounts payable and receivable, and ensuring timely payments and collections -Performing bank reconciliations -Assisting in the implementation of financial controls and procedures Qualifications & Assets: -Minimum O’ Level Qualification in Accounting and preferably be in the initial stages of obtaining ACCA qualification or other equivalent qualification. -Strong analytical and problem-solving skills -Strong attention to detail and organizational skills. -Proficiency in Microsoft Excel and other financial software -Excellent communication and interpersonal skills -Ability to work under pressure and meet deadlines -Strong organizational and time-management skills -Ability to work independently and as part of a team -Willingness to learn and adapt to changing business environments

The Chef de Partie must be professional and ready to amaze the patrons of our establishment with excellent cooking according to the chef’s recipes and specifications. The Chef De Partie will be an important factor to a client’s contentment. The ultimate goal is to expand our clientele and reputation to ensure long-term success.   Responsibilities:   -Enforce strict health and hygiene standards -Ensure adequacy of supplies at the cooking stations -Follow the guidance of the executive or sous chef and have input in new ways of presentation or dishes -Help to maintain a climate of smooth and friendly cooperation -Prepare ingredients that should be frequently available (vegetables, spices etc.) -Put effort in optimizing the cooking process with attention to speed and quality -Prepare menus in collaboration with colleagues   Qualifications & Assets:   -At least 1-year experience working in a similar position -Ability to work variable shift pattern -Ability to multitask and work efficiently under pressure -Culinary school diploma -Excellent use of various cooking methods, ingredients, equipment and processes -Knowledge of best cooking practices

The Bartender will be responsible for serving patrons and providing an excellent guest drinking experience. The bartender will be able to create classic and innovative drinks exceeding customers’ expectations. Responsibilities: -Assess bar customers’ preferences and making recommendations -Clean bar equipment and wash glasses -Comply with all food and beverage regulations -Interact with customers, taking orders and serving snacks and drinks -Mop floors and remove empty bottles and trash -Mix and prepare flavours for mixed drinks -Prepare alcohol or non-alcohol beverages for bar and restaurant patrons -Restock and replenish bar inventory and supplies -Replace empty kegs with full ones -Stock refrigerating units with wines and bottled beer -Stay guest focused and nurture an excellent guest experience   Qualifications & Assets: -Minimum of 1 year working experience as a bartender -Ability to meet physical demands of the position, including standing and lifting heavy items for extended periods of time -Ability to work weekends, evenings and public holidays as needed -Able to keep the bar organized, stocked and clean -Basic knowledge of menu items, including beers, wines, cocktails, and liquors -Basic math and computer skills -Courteous, friendly personality and professional appearance -Excellent knowledge of mixing, garnishing and serving drinks -Good communication skills and the ability to handle tense situations with customers calmly and rationally -Must be able to work well in a team -Positive attitude and excellent communication skills  

The Hotel Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy.   Responsibilities:   -Approach all encounters with guests and employees in a friendly, service-oriented manner -Answer guest inquiries about hotel service, facilities and hours of operation -Answer inquiries from guests regarding restaurants, transportation, entertainment, etc -Complete any required reporting (financial and non-financial) -Collaborate on and follow company policies, practices and procedures in order to maintain internal controls -Deal with any issues arising on shift and report to the Front Office Manager -Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms -Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards -Handle check-ins and check-outs in a friendly, efficient and courteous manner   Qualifications & Assets:   -At least 2 years’ experience working in a similar position -Fluency in English and another European Language is a must -Ability to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests -Ability to work on a variable schedule including weekends and holidays -Ability to integrate and work well in a team environment -Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel -Good telephone persona with a friendly and helpful demeanour -Possess an eye for detail and ability to work under pressure -Strong written and verbal communication skills -Strong problem solving and trouble shooting skills -Self-motivated with the ability to work in a fast-moving environment  

The Crew Member must be passionate about food and willing to work in a fast-paced environment. Working as a crew member at our restaurant is the perfect way to start your career and gain valuable experience in customer service, food preparation as well as time management.   Responsibilities:   -Assist the kitchen with the preparation of food items and ensuring the food preparation areas are clean and hygienic -Able to handle guests’ concerns and complaints -Clean the food preparation equipment and maintain a clean and sanitary work environment -Complete any other assigned tasks as necessary -Dispose of trash and other refuse in an environmentally safe manner -Ensure fast and timely food service to customers -Ensure to follow all Hugo’s Burger Bar safety and security procedures -Give genuine attention to every customer, treating them with genuine friendliness and care -Input orders into a point-of-sale system and accept payments using a credit card reader or cash register whilst calculating change accurately and efficiently as possible -Maintain a neat and tidy appearance by adhering to the company dress code -Perform duties to keep the facility and equipment clean and inviting -Participate actively with other crew members and managers to meet sales target during your shift -Routinely inspect restroom areas for cleanliness and perform necessary sweeping, mopping and sanitizing -Sort, store and distribute stock items as necessary -Wash and sanitize all utensils, dishes and cooking equipment and make sure they are stored in their correct place -Work together with the kitchen team to prepare food while following cooking, safety and sanitary requirements   Qualifications & Assets:   -A great team player and understanding the importance of health and hygiene -Ability to work under minimal supervision -Ability to multi-task with the ability to perform well in a fast-paced environment -Able to read and follow standardized recipes -Able to work on a shift basis including evenings, weekends and public holidays -Must be able to speak and write in English -Previous experience is not necessary but will be considered an asset -Knowledge of proper food handling procedures

The Food & Beverage Server is responsible to provide an excellent overall dining experience for our guests.   Responsibilities:   -Arrange table settings and maintain a tidy dining area -Communicate order details to the Kitchen Staff -Check dishes and kitchenware for cleanliness and presentation and report any problems -Carry dirty plates, glasses and silverware to kitchen for cleaning -Deliver checks and collect bill payments -Follow all relevant health department regulations -Greet and escort customers to their tables -Inform customers about the day’s specials -Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) -Offer menu recommendations upon request -Provide excellent customer service to guests -Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) -Prepare tables by setting up linens, silverware and glasses -Serve food and drink orders -Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization -Up-sell additional products when appropriate   Qualifications & Assets: -At least 1-year experience working in a similar position -Ability to work variable shift pattern -Ability to work with little supervision -Ability to multi-task with the ability to perform well in a fast-paced environment -Ability to handle unexpected problems and provide solutions to challenges -Hands-on experience with cash register and ordering information system -Excellent presentation skills