Work

The Hotel Duty Manager must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The Hotel Duty Manager will be responsible for leading a team and ensuring all work processes flow efficiently in order to help bring projects to completion. The Hotel Duty Manager is also responsible to provide leadership and support to all Hotel employees and enforcing the Hotels’ Standards in all areas supervised. Responsibilities: -Assist the Hotels General Manager in enforcing controls throughout the pertinent departments -Build and maintain positive client and customer relationships -Complete daily operational tasks in a timely manner -Conduct pre-shift meetings with all necessary staff -Deal with housekeeping and maintenance issues -Direct, oversee and manage daily operations for the Hotel -Ensure that Hotel employees including housekeeping staff are in proper uniform and adhere to the Hotel’s appearance standards -Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction -Inspect facilities regularly and enforce strict compliance with health and safety standards -Maintain open lines of communication between all Hotel departments -Maintain a professional and high-quality service-oriented environment -Monitor and develop team member performance including, but not limited to, providing supervision, scheduling, assigning work and conducting training as necessary -Organize and distribute schedules as well as assignments -Patrol all corridors during shift and report any maintenance issues -Perform general office duties as needed i.e. sending and answering emails, phone calls, filing, etc. -Suggest changes to operating standards in order to improve efficiency of work -Uphold and enforce company policies and procedures in tandem with the Hotels’ General Manager Qualifications & Assets: -At least 3 years’ experience working in a similar position -Ability to integrate and work well in a team environment -Ability to work variable shift pattern -Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests -Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel -Good telephone persona with a friendly and helpful demeanour -Possess an eye for detail and ability to work under pressure -Strong leadership and organisational skills -Strong written and verbal communication skills -Strong problem solving and trouble shooting skills -Self-motivated with the ability to work in a fast-moving environment

Reporting to the Marketing Manager, as an Events and Sales Executive, you will play a pivotal role in orchestrating successful events while driving sales growth for our organization. Your responsibilities will be multifaceted, blending the art of event planning with the science of sales strategy. Responsibilities:   -Collaborate with internal stakeholders and external vendors to ensure seamless execution of events, including venue selection, catering, logistics, and audiovisual requirements -Oversee on-site event management in tandem with venue management, ensuring that all aspects run smoothly and troubleshooting any issues as they arise -Maintain a keen eye for detail to ensure events meet quality standards and exceed customer expectations -Develop and implement innovative sales strategies to drive revenue generation and meet or exceed sales targets -Identify and cultivate new business opportunities through proactive outreach, networking, and relationship building with potential clients -Conduct market research and analysis to identify emerging trends, customer preferences, and competitor strategies to inform sales approaches -Prepare persuasive sales presentations, proposals, and pitches tailored to the needs and interests of prospective clients -Nurture and maintain strong client relationships, providing exceptional customer service and support throughout the sales cycle -Spearhead customer acquisition efforts by identifying and targeting key market segments and potential clients through strategic outreach and engagement. -Develop and nurture partnerships with other businesses (B2B) -Implement effective lead generation strategies, including attending industry events, conferences, and trade shows to expand the company's client base and network. -Maintain accurate records of event details, sales activities, client communications, and other relevant information -Prepare regular reports and updates on event performance and sales metrics for management review -Coordinate post-event evaluations and gather feedback from participants and stakeholders to identify areas for improvement and inform future event planning efforts -Craft tailored event proposals that align with client requirements and submit them within designated deadlines -Oversee event organization whenever feasible, ensuring smooth execution and optimal outcomes   Qualifications & Assets:   -Proven experience in event planning, sales, business development, or a related field, with a track record of successful event execution, revenue generation, and customer acquisition -Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and establish positive relationships with clients, vendors, and colleagues -Strong organizational and time management abilities, with the capacity to manage multiple projects simultaneously and meet deadlines in a fast-paced environment -Proficiency in Microsoft Office suite -Creativity, resourcefulness, and problem-solving skills to adapt to changing circumstances and find innovative solutions -Ability to accommodate varying schedules, including evenings, weekends, and occasional travel, as necessary for event coordination, client engagements, and business development endeavors

Working in close partnership with other department heads, the Executive Housekeeper will ensure that the highest standards for cleanliness, safety and sanitation are maintained throughout the hotel, whilst ensuring that guest requests are responded to promptly. The Executive Housekeeper will also direct the Housekeeping team in performing a variety of activities to ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces. The Executive Housekeeper will be accountable for managing and coordinating the resources, tasks, requirements, systems and processes related to housekeeping and laundry operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service. Responsibilities: -Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner -Comply at all times with Hugo’s Hotels standards and regulations to encourage safe and efficient hotel operations -Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact -Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities -Establish and maintain a key control system for the department -Issue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levels -Maintain expenses within budget guidelines -Maintain on-going communication with hotel department heads regarding the specific and overall condition of rooms and public spaces -Oversee administrative processes such as departmental staffing, training and budgeting to ensure proper planning and organization -Prepare employee schedule according to the business forecast, payroll budget guidelines and productivity requirements -Serve as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner Qualifications & Assets: -A minimum of 5 years’ previous housekeeping department leadership experience, to include successful management of a sizable team and focus on exceptional guest service -Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives -Ability to work a variable shift pattern -Ability to meet deadlines, with changing priorities whilst remaining calm under pressure -Demonstrated success in collaborating with diverse organizational functions to accomplish common goals -Exceptional service orientation, with keen ability to focus and deliver on guest needs -Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction -Reliable and responsible character, with exceptional follow up and attention to detail  

The Chef de Partie must be professional and ready to amaze the patrons of our establishment with excellent cooking according to the chef’s recipes and specifications. The Chef De Partie will be an important factor to a client’s contentment. The ultimate goal is to expand our clientele and reputation to ensure long-term success.   Responsibilities:   -Enforce strict health and hygiene standards -Ensure adequacy of supplies at the cooking stations -Follow the guidance of the executive or sous chef and have input in new ways of presentation or dishes -Help to maintain a climate of smooth and friendly cooperation -Prepare ingredients that should be frequently available (vegetables, spices etc.) -Put effort in optimizing the cooking process with attention to speed and quality -Prepare menus in collaboration with colleagues   Qualifications & Assets:   -At least 1-year experience working in a similar position -Ability to work variable shift pattern -Ability to multitask and work efficiently under pressure -Culinary school diploma -Excellent use of various cooking methods, ingredients, equipment and processes -Knowledge of best cooking practices

The F&B Supervisor must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The F&B Supervisor should demonstrate and ensure the highest level of courteous and efficient service to ensure patrons feel welcome and that their needs are always attended. Responsibilities: -Build and maintain positive client and customer relationships -Plan, supervise and control various operations whilst working closely with the direct manager -Ensure that the service team is well managed -Ensure that a high quality of product and service is maintained in the venue to ensure guest satisfaction and safety -Complete daily operational tasks in a timely manner -Conduct briefing meetings with F&B personnel -Ensure that F&B employees are in proper uniform and adhere to the venue’s appearance standards -Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction -Inspect facilities regularly and enforce strict compliance with health and safety standards -Oversee preparation of daily summary reports -Be knowledgeable of all services and products offered by the venue -Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork -Resolve any customer complaints as needed -Suggest changes to operating standards to improve efficiency of work -Set departmental goals and create plans of action for achieving them Qualifications & Assets: -At least 3 years’ experience working in a similar position -Ability to integrate and work well in a team environment -Ability to diffuse tense situations and resolve conflicts -Ability to make decisive decisions, delegate responsibilities and maximize resources -Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel -Possess an eye for detail and ability to work under pressure -Strong leadership and organisational skills -Strong written and verbal communication skills -Strong problem solving and trouble shooting skills -Self-motivated with the ability to work in a fast-moving environment -Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)

Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible of leading our team of room attendants and ensure we provide excellent customer service.   Responsibilities:   -Check rooms and common areas, including stairways and lounge areas, for cleanliness and assist accordingly -Coordinate work activities among departments -Ensure compliance with safety and sanitation policies -Educate housekeeping staff on cleanliness, tidiness and hygiene standards -Examine the property to determine need for repairs or replacement of furniture and/ or equipment -Investigate and address complaints regarding poor housekeeping service -Maintain an inventory of cleaning supplies -Monitor and replenish cleaning products stock -Motivate team members and resolve any issues that might occur -Oversee staff performance on a daily basis -Prepare work assignments in an effective manner -Perform various cleaning duties in instances of staff shortages -Schedule shifts and arrange for replacements in cases of absence -Train room attendants on cleaning and maintenance tasks     Qualifications & Assets:   -At least 2 years’ experience working in a similar position -Ability to use industrial cleaning equipment and products -Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure -Able to work various shifts, including evenings, public holidays and weekends -Excellent organizational and team management skills -Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients -Must be proactive in carrying out assigned duties -Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction