Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible of leading our team of room attendants and ensure we provide excellent customer service.

Responsibilities:

-Check rooms and common areas, including stairways and lounge areas, for cleanliness and assist accordingly

-Coordinate work activities among departments

-Ensure compliance with safety and sanitation policies

-Educate housekeeping staff on cleanliness, tidiness and hygiene standards

-Examine the property to determine need for repairs or replacement of furniture and/ or equipment

-Investigate and address complaints regarding poor housekeeping service

-Maintain an inventory of cleaning supplies

-Monitor and replenish cleaning products stock

-Motivate team members and resolve any issues that might occur

-Oversee staff performance on a daily basis

-Prepare work assignments in an effective manner

-Perform various cleaning duties in instances of staff shortages

-Schedule shifts and arrange for replacements in cases of absence

-Train room attendants on cleaning and maintenance tasks

Qualifications & Assets:

-At least 2 years’ experience working in a similar position

-Ability to use industrial cleaning equipment and products

-Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure

-Able to work various shifts, including evenings, public holidays and weekends

-Excellent organizational and team management skills

-Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients

-Must be proactive in carrying out assigned duties

-Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction