Day/Night Receptionist
Hugo's Group
The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy.
Responsibilities:
-Approach all encounters with guests and employees in a friendly, service-oriented manner
-Assist the night auditor in analysing the revenue of the hotel
-Answer guest inquiries about hotel service, facilities and hours of operation
-Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
-Complete any required reporting (financial and non-financial)
-Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
-Deal with any issues arising on shift and report to the Front Office Manager
-Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
-Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards
-Handle check-ins and check-outs in a friendly, efficient and courteous manner
Qualifications & Assets:
–At least 2 years’ experience working in a similar position
-Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
-Ability to work on a variable schedule including weekends and holidays
-Ability to integrate and work well in a team environment
-Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
-Good telephone persona with a friendly and helpful demeanour
-Possess an eye for detail and ability to work under pressure
-Strong written and verbal communication skills
-Strong problem solving and trouble shooting skills
-Self-motivated with the ability to work in a fast-moving environment