Day/Night Receptionist

Posted 3 months ago

The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy.

 

Responsibilities:

 

-Approach all encounters with guests and employees in a friendly, service-oriented manner

-Assist the night auditor in analysing the revenue of the hotel

-Answer guest inquiries about hotel service, facilities and hours of operation

-Answer inquiries from guests regarding restaurants, transportation, entertainment, etc

-Complete any required reporting (financial and non-financial)

-Collaborate on and follow company policies, practices and procedures in order to maintain internal controls

-Deal with any issues arising on shift and report to the Front Office Manager

-Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms

-Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards

-Handle check-ins and check-outs in a friendly, efficient and courteous manner

 

Qualifications & Assets:

 –At least 2 years’ experience working in a similar position

-Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests

-Ability to work on a variable schedule including weekends and holidays

-Ability to integrate and work well in a team environment

-Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel

-Good telephone persona with a friendly and helpful demeanour

-Possess an eye for detail and ability to work under pressure

-Strong written and verbal communication skills

-Strong problem solving and trouble shooting skills

-Self-motivated with the ability to work in a fast-moving environment

 

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