Work

Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible of leading our team of room attendants and ensure we provide excellent customer service. Responsibilities: -Check rooms and common areas, including stairways and lounge areas, for cleanliness and assist accordingly -Coordinate work activities among departments -Ensure compliance with safety and sanitation policies -Educate housekeeping staff on cleanliness, tidiness and hygiene standards -Examine the property to determine need for repairs or replacement of furniture and/ or equipment -Investigate and address complaints regarding poor housekeeping service -Maintain an inventory of cleaning supplies -Monitor and replenish cleaning products stock -Motivate team members and resolve any issues that might occur -Oversee staff performance on a daily basis -Prepare work assignments in an effective manner -Perform various cleaning duties in instances of staff shortages -Schedule shifts and arrange for replacements in cases of absence -Train room attendants on cleaning and maintenance tasks Qualifications & Assets: -At least 2 years’ experience working in a similar position -Ability to use industrial cleaning equipment and products -Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure -Able to work various shifts, including evenings, public holidays and weekends -Excellent organizational and team management skills -Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients -Must be proactive in carrying out assigned duties -Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction

The Kitchen Steward will be responsible for cleaning our outlets and equipment whilst making sure that all areas are clean and sanitary. The Kitchen Steward must clean and put away dishes, clean floors, clean food preparation areas and refill supplies. Responsibilities: -Clean food preparation equipment and maintain a clean work environment -Dispose of trash and other kitchen refuse in an environmentally safe manner -Ensure consistent and high operating standards in every area of the establishments -Ensure that the food preparation areas and kitchens are always cleaned and sanitized -Ensure restaurant cleanliness by clearing surfaces, sweeping and mopping floors as well as washing and sanitizing utensils -Monitor and maintain cleanliness, sanitation and organization of assigned work areas -Maintain a neat and tidy appearance by wearing a uniform and adhering to the company dress code -Perform cleaning duties as required -Rotate stock items as per established procedures -Restock kitchen for subsequent shifts -Wash and sanitize all utensils, dishes and cooking equipment and making sure they are stored in their correct place   Qualifications & Assets: -Ability to work on a Variable shift pattern including evening and weekends -Ability to work under minimal supervision -Ability to multi-task with the ability to perform well in a fast-paced environment -Ability to work well in a team -Able to plan and organise workload in an efficient and timely manner -Good communication skills and understanding of the importance of health and hygiene -Have a positive attitude

The Accounts Receivables Executive plays a critical role in managing financial transactions, ensuring timely collection of outstanding payments, and maintaining strong client relationships. This position requires a keen eye for detail and an understanding of accounting principles within the context of the hospitality industry.   Responsibilities: -Prepare and distribute accurate and timely invoices to clients, ensuring they comply with billing policies -Monitor and record all incoming payments, including cash, credit card transactions, and checks. Apply payments to the appropriate customer accounts -Proactively follow up on overdue accounts, communicate with clients to resolve outstanding issues, and negotiate payment plans when necessary -Regularly reconcile accounts to ensure all transactions are accurately recorded and discrepancies are promptly addressed -Establish and maintain positive relationships with clients, addressing inquiries and concerns related to their accounts -Evaluate credit applications, assess creditworthiness, and recommend appropriate credit limits for clients -Generate and analyze accounts receivable reports, providing insights into outstanding balances and payment trends -Maintain aging reports to track the status of outstanding invoices, aging of accounts, and collections progress -Maintain accurate and organized records of all accounts receivable activities   Qualifications & Assets:   -Minimum of 2 years' experience in a comparable role -Possession of a Business Administration Diploma or equivalent qualification -Hospitality industry experience is essential -Capacity to collaborate effectively in a team setting -Proficiency in managing multiple tasks and adaptable to accommodate sudden requests while meeting deadlines -Strong organizational and analytical capabilities -Familiarity with Shireburn SFM and SIMS is a valuable asset -Keen attention to detail and composure under pressure -Exceptional problem-solving and troubleshooting aptitude -Self-driven and capable of thriving in a fast-paced environment -Excellent written and oral communication abilities

The Chef de Partie must be professional and ready to amaze the patrons of our establishment with excellent cooking according to the chef’s recipes and specifications. The Chef De Partie will be an important factor to a client’s contentment. The ultimate goal is to expand our clientele and reputation to ensure long-term success. Responsibilities: - Enforce strict health and hygiene standards - Ensure adequacy of supplies at the cooking stations - Follow the guidance of the executive or sous chef and have input in new ways of presentation or dishes - Help to maintain a climate of smooth and friendly cooperation - Prepare ingredients that should be frequently available (vegetables, spices etc.) - Put effort in optimizing the cooking process with attention to speed and quality - Prepare menus in collaboration with colleagues   Qualifications & Assets: - At least 1-year experience working in a similar position - Ability to work variable shift pattern - Ability to multitask and work efficiently under pressure - Culinary school diploma - Excellent use of various cooking methods, ingredients, equipment and processes - Knowledge of best cooking practices

The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy. Responsibilities: - Approach all encounters with guests and employees in a friendly, service-oriented manner - Assist the night auditor in analysing the revenue of the hotel - Answer guest inquiries about hotel service, facilities and hours of operation - Answer inquiries from guests regarding restaurants, transportation, entertainment, etc - Complete any required reporting (financial and non-financial) - Collaborate on and follow company policies, practices and procedures in order to maintain internal controls - Deal with any issues arising on shift and report to the Front Office Manager - Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms - Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards - Handle check-ins and check-outs in a friendly, efficient and courteous manner   Qualifications & Assets: - At least 2 years’ experience working in a similar position - Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests - Ability to work on a variable schedule including weekends and holidays - Ability to integrate and work well in a team environment - Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel - Good telephone persona with a friendly and helpful demeanour - Possess an eye for detail and ability to work under pressure - Strong written and verbal communication skills - Strong problem solving and trouble shooting skills - Self-motivated with the ability to work in a fast-moving environment    

The Crew Member must be passionate about food and willing to work in a fast-paced environment. Working as a crew member at our restaurant is the perfect way to start your career and gain valuable experience in customer service, food preparation as well as time management. Responsibilities: -Assist the kitchen with the preparation of food items and ensuring the food preparation areas are clean and hygienic -Able to handle guests’ concerns and complaints -Clean the food preparation equipment and maintain a clean and sanitary work environment -Complete any other assigned tasks as necessary -Dispose of trash and other refuse in an environmentally safe manner -Ensure fast and timely food service to customers -Ensure to follow all Hugo’s Burger Bar safety and security procedures -Give genuine attention to every customer, treating them with genuine friendliness and care -Input orders into a point-of-sale system and accept payments using a credit card reader or cash register whilst calculating change accurately and efficiently as possible -Maintain a neat and tidy appearance by adhering to the company dress code -Perform duties to keep the facility and equipment clean and inviting -Participate actively with other crew members and managers to meet sales target during your shift -Routinely inspect restroom areas for cleanliness and perform necessary sweeping, mopping and sanitizing -Sort, store and distribute stock items as necessary -Wash and sanitize all utensils, dishes and cooking equipment and make sure they are stored in their correct place -Work together with the kitchen team to prepare food while following cooking, safety and sanitary requirements Qualifications & Assets: -A great team player and understanding the importance of health and hygiene -Ability to work under minimal supervision -Ability to multi-task with the ability to perform well in a fast-paced environment -Able to read and follow standardized recipes -Able to work on a shift basis including evenings, weekends and public holidays -Must be able to speak and write in English -Previous experience is not necessary but will be considered an asset -Knowledge of proper food handling procedures

This position calls for a professional, customer service-oriented individual with a flair for F&B. Responsibilities: - Ensure you report for duty punctually, well-groomed and in full uniform, so presenting the correct impression to all colleagues and clients - Ensure all clients are greeted and dealt with in accordance with Restaurant Standards - Be fully aware of your section’s table allocations and special requests during service - Ensure regular clients are known and greeted accordingly - Ensure courtesy to guests at all times - Ensure the food and beverage service to guests is of the expected standard, maintaining the reputation of the Restaurant - Responsible for all items entered into the system and have a thorough knowledge of how the system works - “Sell” rather than “order take” at each appropriate opportunity and always respond positively to non-menu items requested - Have complete knowledge of the menu and wine list - Inform the kitchen team of any guest’s food requirement in accordance with Restaurant Standards - To familiarize with the reservations for each service and any associated special requirements; To identify hosts and treat them according to standards - Report any complaints/comments to the Restaurant Manager immediately - Ensure highest standards of customer care at all time, providing a friendly, courteous and professional service at all time - Understand the flow of service in order to anticipate guests’ needs whenever possible - Ensure that all tables are cleared, cleaned and reset in accordance with Restaurant Standards - Acknowledge and bid farewell departing guests in your section, leaving them with a good and professional lasting impression - Be actively involved in an efficient and effective restaurant operation, carrying out any reasonable task requested by the Managers and Supervisors in order to assist with the smooth operation of the restaurant and to ensure good teamwork Qualifications & Assets: - At least 4-year experience working in a similar position - Ability to work with little supervision - Ability to multi-task with the ability to perform well in a fast-paced environment - Ability to handle unexpected problems and provide solutions to challenges - Excellent presentation skills - Hands-on experience with cash register and ordering information system