Work

The role of a Senior Venue Host/ Hostess is to provide exceptional customer service and ensure the smooth operation of the restaurant's front-of-house activities. The Senior Venue Host/ Hostess is responsible for managing the seating arrangements, coordinating with the waitstaff, and attending to guests' needs and requests. This position requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Responsibilities: - Greeting and welcoming guests with a warm and friendly demeanor - Managing the seating process to ensure efficient table utilization and a smooth flow of guests - Taking reservations and managing the reservation system - Assigning tables to guests based on their preferences and the restaurant's seating plan - Communicating with the waitstaff to ensure timely and accurate service - Assisting guests with special requests, such as dietary restrictions or special occasions - Providing recommendations on menu items and answering guest inquiries - Handling guest complaints or concerns with professionalism and resolving issues to their satisfaction - Maintaining a clean and organized host/hostess station - Coordinating with other restaurant staff to ensure a seamless dining experience for guests - Assisting in training and mentoring new host/hostess team members - Collaborating with the management team to implement and improve guest service standards - Monitoring and maintaining the reservation book and guest database - Upholding the restaurant's policies and procedures, including health and safety regulations - Conducting end-of-shift reconciliations and reporting any discrepancies or issues to management Requirements: - Proven experience as a Host/Hostess in a restaurant or similar hospitality setting - Excellent customer service and interpersonal skills - Ability to remain calm and composed in high-pressure situations - Strong organizational and multitasking abilities - Attention to detail and accuracy - Proficient in reservation management systems and basic computer skills. - Knowledge of food and beverage offerings, including wine and cocktail selections - Ability to communicate effectively and professionally with guests and team members - Flexibility to work evenings, weekends, and holidays as required

The Crew Member must be passionate about food and willing to work in a fast-paced environment. Working as a crew member at our restaurant is the perfect way to start your career and gain valuable experience in customer service, food preparation as well as time management. Responsibilities: -Assist the kitchen with the preparation of food items and ensuring the food preparation areas are clean and hygienic -Able to handle guests’ concerns and complaints -Clean the food preparation equipment and maintain a clean and sanitary work environment -Complete any other assigned tasks as necessary -Dispose of trash and other refuse in an environmentally safe manner -Ensure fast and timely food service to customers -Ensure to follow all Hugo’s Burger Bar safety and security procedures -Give genuine attention to every customer, treating them with genuine friendliness and care -Input orders into a point-of-sale system and accept payments using a credit card reader or cash register whilst calculating change accurately and efficiently as possible -Maintain a neat and tidy appearance by adhering to the company dress code -Perform duties to keep the facility and equipment clean and inviting -Participate actively with other crew members and managers to meet sales target during your shift -Routinely inspect restroom areas for cleanliness and perform necessary sweeping, mopping and sanitizing -Sort, store and distribute stock items as necessary -Wash and sanitize all utensils, dishes and cooking equipment and make sure they are stored in their correct place -Work together with the kitchen team to prepare food while following cooking, safety and sanitary requirements Qualifications & Assets: -A great team player and understanding the importance of health and hygiene -Ability to work under minimal supervision -Ability to multi-task with the ability to perform well in a fast-paced environment -Able to read and follow standardized recipes -Able to work on a shift basis including evenings, weekends and public holidays -Must be able to speak and write in English -Previous experience is not necessary but will be considered an asset -Knowledge of proper food handling procedures

The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy. Responsibilities: - Approach all encounters with guests and employees in a friendly, service-oriented manner - Assist the night auditor in analysing the revenue of the hotel - Answer guest inquiries about hotel service, facilities and hours of operation - Answer inquiries from guests regarding restaurants, transportation, entertainment, etc - Complete any required reporting (financial and non-financial) - Collaborate on and follow company policies, practices and procedures in order to maintain internal controls - Deal with any issues arising on shift and report to the Front Office Manager - Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms - Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards - Handle check-ins and check-outs in a friendly, efficient and courteous manner Qualifications & Assets: - At least 2 years’ experience working in a similar position - Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests - Ability to work on a variable schedule including weekends and holidays - Ability to integrate and work well in a team environment - Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel - Good telephone persona with a friendly and helpful demeanour - Possess an eye for detail and ability to work under pressure - Strong written and verbal communication skills - Strong problem solving and trouble shooting skills - Self-motivated with the ability to work in a fast-moving environment

Working in close partnership with other department heads, the Housekeeping Manager will ensure that the highest standards for cleanliness, safety and sanitation are maintained throughout the hotel, whilst ensuring that guest requests are responded to promptly. The Housekeeping Manager will also direct the Housekeeping team in performing a variety of activities to ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces. The Housekeeping Manager will be accountable for managing and coordinating the resources, tasks, requirements, systems and processes related to housekeeping and laundry operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service. Responsibilities: - Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner - Comply at all times with Hugo’s Hotels standards and regulations to encourage safe and efficient hotel operations - Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact - Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities - Establish and maintain a key control system for the department - Issue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levels - Maintain expenses within budget guidelines - Maintain on-going communication with hotel department heads regarding the specific and overall condition of rooms and public spaces - Oversee administrative processes such as departmental staffing, training and budgeting to ensure proper planning and organization - Prepare employee schedule according to the business forecast, payroll budget guidelines and productivity requirements - Serve as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner Qualifications & Assets: - A minimum of 5 years’ previous housekeeping department leadership experience, to include successful management of a sizable team and focus on exceptional guest service - Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives - Ability to work a variable shift pattern - Ability to meet deadlines, with changing priorities whilst remaining calm under pressure - Demonstrated success in collaborating with diverse organizational functions to accomplish common goals - Exceptional service orientation, with keen ability to focus and deliver on guest needs - Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction - Reliable and responsible character, with exceptional follow up and attention to detail

The F&B Supervisor must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The F&B Supervisor should demonstrate and ensure the highest level of courteous and efficient service to ensure patrons feel welcome and that their needs are always attended. Responsibilities: ·       Build and maintain positive client and customer relationships ·       Plan, supervise and control various operations whilst working closely with the direct manager ·       Ensure that the service team is well managed ·       Ensure that a high quality of product and service is maintained in the venue to ensure guest satisfaction and safety ·       Complete daily operational tasks in a timely manner ·       Conduct briefing meetings with F&B personnel ·       Ensure that F&B employees are in proper uniform and adhere to the venue’s appearance standards ·       Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction ·       Inspect facilities regularly and enforce strict compliance with health and safety standards ·       Oversee preparation of daily summary reports ·       Be knowledgeable of all services and products offered by the venue ·       Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork ·       Resolve any customer complaints as needed ·       Suggest changes to operating standards to improve efficiency of work ·       Set departmental goals and create plans of action for achieving them Qualifications & Assets: ·       At least 3 years’ experience working in a similar position ·       Ability to integrate and work well in a team environment ·       Ability to diffuse tense situations and resolve conflicts ·       Ability to make decisive decisions, delegate responsibilities and maximize resources ·       Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel ·       Possess an eye for detail and ability to work under pressure ·       Strong leadership and organisational skills ·       Strong written and verbal communication skills ·       Strong problem solving and trouble shooting skills ·       Self-motivated with the ability to work in a fast-moving environment ·       Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)