Work

The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy. Responsibilities: - Approach all encounters with guests and employees in a friendly, service-oriented manner - Assist the night auditor in analysing the revenue of the hotel - Answer guest inquiries about hotel service, facilities and hours of operation - Answer inquiries from guests regarding restaurants, transportation, entertainment, etc - Complete any required reporting (financial and non-financial) - Collaborate on and follow company policies, practices and procedures in order to maintain internal controls - Deal with any issues arising on shift and report to the Front Office Manager - Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms - Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards - Handle check-ins and check-outs in a friendly, efficient and courteous manner   Qualifications & Assets: - At least 2 years’ experience working in a similar position - Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests - Ability to work on a variable schedule including weekends and holidays - Ability to integrate and work well in a team environment - Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel - Good telephone persona with a friendly and helpful demeanour - Possess an eye for detail and ability to work under pressure - Strong written and verbal communication skills - Strong problem solving and trouble shooting skills - Self-motivated with the ability to work in a fast-moving environment    

The Crew Member must be passionate about food and willing to work in a fast-paced environment. Working as a crew member at our restaurant is the perfect way to start your career and gain valuable experience in customer service, food preparation as well as time management. Responsibilities: -Assist the kitchen with the preparation of food items and ensuring the food preparation areas are clean and hygienic -Able to handle guests’ concerns and complaints -Clean the food preparation equipment and maintain a clean and sanitary work environment -Complete any other assigned tasks as necessary -Dispose of trash and other refuse in an environmentally safe manner -Ensure fast and timely food service to customers -Ensure to follow all Hugo’s Burger Bar safety and security procedures -Give genuine attention to every customer, treating them with genuine friendliness and care -Input orders into a point-of-sale system and accept payments using a credit card reader or cash register whilst calculating change accurately and efficiently as possible -Maintain a neat and tidy appearance by adhering to the company dress code -Perform duties to keep the facility and equipment clean and inviting -Participate actively with other crew members and managers to meet sales target during your shift -Routinely inspect restroom areas for cleanliness and perform necessary sweeping, mopping and sanitizing -Sort, store and distribute stock items as necessary -Wash and sanitize all utensils, dishes and cooking equipment and make sure they are stored in their correct place -Work together with the kitchen team to prepare food while following cooking, safety and sanitary requirements Qualifications & Assets: -A great team player and understanding the importance of health and hygiene -Ability to work under minimal supervision -Ability to multi-task with the ability to perform well in a fast-paced environment -Able to read and follow standardized recipes -Able to work on a shift basis including evenings, weekends and public holidays -Must be able to speak and write in English -Previous experience is not necessary but will be considered an asset -Knowledge of proper food handling procedures

This position calls for a professional, customer service-oriented individual with a flair for F&B. Responsibilities: - Ensure you report for duty punctually, well-groomed and in full uniform, so presenting the correct impression to all colleagues and clients - Ensure all clients are greeted and dealt with in accordance with Restaurant Standards - Be fully aware of your section’s table allocations and special requests during service - Ensure regular clients are known and greeted accordingly - Ensure courtesy to guests at all times - Ensure the food and beverage service to guests is of the expected standard, maintaining the reputation of the Restaurant - Responsible for all items entered into the system and have a thorough knowledge of how the system works - “Sell” rather than “order take” at each appropriate opportunity and always respond positively to non-menu items requested - Have complete knowledge of the menu and wine list - Inform the kitchen team of any guest’s food requirement in accordance with Restaurant Standards - To familiarize with the reservations for each service and any associated special requirements; To identify hosts and treat them according to standards - Report any complaints/comments to the Restaurant Manager immediately - Ensure highest standards of customer care at all time, providing a friendly, courteous and professional service at all time - Understand the flow of service in order to anticipate guests’ needs whenever possible - Ensure that all tables are cleared, cleaned and reset in accordance with Restaurant Standards - Acknowledge and bid farewell departing guests in your section, leaving them with a good and professional lasting impression - Be actively involved in an efficient and effective restaurant operation, carrying out any reasonable task requested by the Managers and Supervisors in order to assist with the smooth operation of the restaurant and to ensure good teamwork Qualifications & Assets: - At least 4-year experience working in a similar position - Ability to work with little supervision - Ability to multi-task with the ability to perform well in a fast-paced environment - Ability to handle unexpected problems and provide solutions to challenges - Excellent presentation skills - Hands-on experience with cash register and ordering information system