Work

The Reservations Agent must ensure that all incoming calls and emails are handled in a courteous and professional manner whilst ensuring efficient resolution of all guest inquiries for various hotel services and operations. Responsibilities: - Communicate directly with clients, offering prompt, friendly and courteous service at all times - Coordinate with the sales department and manage all communication for group bookings - Maintain all calendars for the hotel - Manage all incoming booking requests from guests and reply in a timely and efficient manner - Negotiate rates and upsell rooms in the hotels - Provide daily booking updates - Provide prompt and efficient service while maintaining the hotel brand standards - Process all incoming reservations and queries, managing the upkeep of the reservations records amongst other duties and ensuring internal procedures are constantly being followed Qualifications & Assets: - Ability to work in a dynamic environment - Ability to work flexible hours - Ability to portray a professional image in line with the values of the Company - Logical, attentive and able to multi-task - Sales oriented and customer focused - Fluent in spoken and written English and preferably another European language - Well-organised and possess time management skills and able to work flexible hours - Self-motivated, able to work under pressure and adhere to deadlines - Possess outstanding administration and organizational skills - Possess knowledge of online and internet bookings - Advanced understanding of basic office applications, including MS Office (Word, Excel, PowerPoint and Outlook)    

The Marketing & Digital Content Executive plays a critical role in driving our company's success by developing and executing innovative marketing strategies with a strong focus on digital content. Working closely with the marketing team, other departments and our venues, this role is responsible for creating engaging digital content, managing online platforms, and optimizing marketing campaigns to enhance our brand presence and effectively promote our products or services. Responsibilities: - Develop and execute creative marketing strategies to increase brand awareness, drive engagement, generate leads, and boost sales - Create, edit, and manage high-quality digital content, including blogs, videos, graphics, and social media posts, ensuring alignment with the rand voice and marketing goals - Oversee and maintain the company's website, ensuring SEO best practices are applied to enhance organic traffic and user experience - Plan, schedule, and manage social media platforms, fostering audience engagement, responding to queries, and monitoring brand sentiment - Collaborate with cross-functional teams to design and implement email marketing campaigns that engage and nurture leads - Conduct market research and competitor analysis to identify emerging trends, digital tools, and consumer behaviours - Analyse the performance of digital content and marketing campaigns, using analytics tools to provide actionable insights and optimize -esults - Develop and manage digital advertising campaigns, including PPC and paid social media, to maximize ROI - Build and maintain relationships with digital influencers and media outlets to amplify online presence - Stay updated on industry trends, new digital tools, and content marketing strategies, recommending innovative approaches - Prepare detailed reports on digital content and marketing campaign performance, including recommendations for continuous improvement Qualifications & Assets: - Bachelor’s degree in Marketing, Digital Media, Communications, or a related field - 2+ years of experience in marketing, with a strong focus on digital content creation and management, ideally within the hospitality industry - Proven expertise in creating and managing digital content across multiple channels, including social media, blogs, and websites - Strong knowledge of digital marketing tools and platforms, including Adobe Creative Suite, Google Analytics, WordPress, and Meta Business Suite - Demonstrated experience in SEO and SEM strategies to optimize digital presence - Analytical mindset with the ability to interpret data, generate insights, and adjust campaigns for maximum impact - Excellent written and verbal communication skills, with a keen eye for detail and creativity in content production

The role of a Senior Venue Host/ Hostess is to provide exceptional customer service and ensure the smooth operation of the restaurant's front-of-house activities. The Senior Venue Host/ Hostess is responsible for managing the seating arrangements, coordinating with the waitstaff, and attending to guests' needs and requests. This position requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Responsibilities: - Greeting and welcoming guests with a warm and friendly demeanor - Managing the seating process to ensure efficient table utilization and a smooth flow of guests - Taking reservations and managing the reservation system - Assigning tables to guests based on their preferences and the restaurant's seating plan - Communicating with the waitstaff to ensure timely and accurate service - Assisting guests with special requests, such as dietary restrictions or special occasions - Providing recommendations on menu items and answering guest inquiries - Handling guest complaints or concerns with professionalism and resolving issues to their satisfaction - Maintaining a clean and organized host/hostess station - Coordinating with other restaurant staff to ensure a seamless dining experience for guests - Assisting in training and mentoring new host/hostess team members - Collaborating with the management team to implement and improve guest service standards - Monitoring and maintaining the reservation book and guest database - Upholding the restaurant's policies and procedures, including health and safety regulations - Conducting end-of-shift reconciliations and reporting any discrepancies or issues to management Requirements: - Proven experience as a Host/Hostess in a restaurant or similar hospitality setting - Excellent customer service and interpersonal skills - Ability to remain calm and composed in high-pressure situations - Strong organizational and multitasking abilities - Attention to detail and accuracy - Proficient in reservation management systems and basic computer skills. - Knowledge of food and beverage offerings, including wine and cocktail selections - Ability to communicate effectively and professionally with guests and team members - Flexibility to work evenings, weekends, and holidays as required

The Crew Member must be passionate about food and willing to work in a fast-paced environment. Working as a crew member at our restaurant is the perfect way to start your career and gain valuable experience in customer service, food preparation as well as time management. Responsibilities: -Assist the kitchen with the preparation of food items and ensuring the food preparation areas are clean and hygienic -Able to handle guests’ concerns and complaints -Clean the food preparation equipment and maintain a clean and sanitary work environment -Complete any other assigned tasks as necessary -Dispose of trash and other refuse in an environmentally safe manner -Ensure fast and timely food service to customers -Ensure to follow all Hugo’s Burger Bar safety and security procedures -Give genuine attention to every customer, treating them with genuine friendliness and care -Input orders into a point-of-sale system and accept payments using a credit card reader or cash register whilst calculating change accurately and efficiently as possible -Maintain a neat and tidy appearance by adhering to the company dress code -Perform duties to keep the facility and equipment clean and inviting -Participate actively with other crew members and managers to meet sales target during your shift -Routinely inspect restroom areas for cleanliness and perform necessary sweeping, mopping and sanitizing -Sort, store and distribute stock items as necessary -Wash and sanitize all utensils, dishes and cooking equipment and make sure they are stored in their correct place -Work together with the kitchen team to prepare food while following cooking, safety and sanitary requirements Qualifications & Assets: -A great team player and understanding the importance of health and hygiene -Ability to work under minimal supervision -Ability to multi-task with the ability to perform well in a fast-paced environment -Able to read and follow standardized recipes -Able to work on a shift basis including evenings, weekends and public holidays -Must be able to speak and write in English -Previous experience is not necessary but will be considered an asset -Knowledge of proper food handling procedures

This position calls for a professional, customer service-oriented individual with a flair for F&B. Responsibilities: - Ensure you report for duty punctually, well-groomed and in full uniform, so presenting the correct impression to all colleagues and clients - Ensure all clients are greeted and dealt with in accordance with Restaurant Standards - Be fully aware of your section’s table allocations and special requests during service - Ensure regular clients are known and greeted accordingly - Ensure courtesy to guests at all times - Ensure the food and beverage service to guests is of the expected standard, maintaining the reputation of the Restaurant - Responsible for all items entered into the system and have a thorough knowledge of how the system works - “Sell” rather than “order take” at each appropriate opportunity and always respond positively to non-menu items requested - Have complete knowledge of the menu and wine list - Inform the kitchen team of any guest’s food requirement in accordance with Restaurant Standards - To familiarize with the reservations for each service and any associated special requirements; To identify hosts and treat them according to standards - Report any complaints/comments to the Restaurant Manager immediately - Ensure highest standards of customer care at all time, providing a friendly, courteous and professional service at all time - Understand the flow of service in order to anticipate guests’ needs whenever possible - Ensure that all tables are cleared, cleaned and reset in accordance with Restaurant Standards - Acknowledge and bid farewell departing guests in your section, leaving them with a good and professional lasting impression - Be actively involved in an efficient and effective restaurant operation, carrying out any reasonable task requested by the Managers and Supervisors in order to assist with the smooth operation of the restaurant and to ensure good teamwork Qualifications & Assets: - At least 4-year experience working in a similar position - Ability to work with little supervision - Ability to multi-task with the ability to perform well in a fast-paced environment - Ability to handle unexpected problems and provide solutions to challenges - Excellent presentation skills - Hands-on experience with cash register and ordering information system