The Shift Leader must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The Shift Leader should demonstrate and ensure the highest level of courteous and efficient service to ensure patrons feel welcome and that their needs are always attended.

Responsibilities:

-Build and maintain positive client and customer relationships

-Plan, supervise and control various operations whilst working closely with the direct manager

-Ensure that the service team is well managed

-Ensure that a high quality of product and service is maintained in the venue to ensure guest satisfaction and safety

-Complete daily operational tasks in a timely manner

-Conduct briefing meetings with restaurant personnel

-Ensure that restaurant employees are in proper uniform and adhere to the venue’s appearance standards

-Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction

-Inspect facilities regularly and enforce strict compliance with health and safety standards

-Oversee preparation of daily summary reports

-Be knowledgeable of all services and products offered by the restaurant

-Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork

-Resolve any customer complaints as needed

-Suggest changes to operating standards to improve efficiency of work

-Set departmental goals and create plans of action for achieving them

Qualifications & Assets:

-At least 1 year experience working in a similar position

-Ability to work on a shift basis including evenings, weekends, and public holidays

-Ability to integrate and work well in a team environment

-Ability to diffuse tense situations and resolve conflicts

-Ability to make decisive decisions, delegate responsibilities and maximize resources

-Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel

-Possess an eye for detail and ability to work under pressure

-Strong leadership and organisational skills

-Strong written and verbal communication skills

-Strong problem solving and trouble shooting skills

-Self-motivated with the ability to work in a fast-moving environment

-Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)