The role of a Senior Venue Host/ Hostess is to provide exceptional customer service and ensure the smooth operation of the restaurant’s front-of-house activities. The Senior Venue Host/ Hostess is responsible for managing the seating arrangements, coordinating with the waitstaff, and attending to guests’ needs and requests. This position requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Responsibilities:

– Greeting and welcoming guests with a warm and friendly demeanor

– Managing the seating process to ensure efficient table utilization and a smooth flow of guests

– Taking reservations and managing the reservation system

– Assigning tables to guests based on their preferences and the restaurant’s seating plan

– Communicating with the waitstaff to ensure timely and accurate service

– Assisting guests with special requests, such as dietary restrictions or special occasions

– Providing recommendations on menu items and answering guest inquiries

– Handling guest complaints or concerns with professionalism and resolving issues to their satisfaction

– Maintaining a clean and organized host/hostess station

– Coordinating with other restaurant staff to ensure a seamless dining experience for guests

– Assisting in training and mentoring new host/hostess team members

– Collaborating with the management team to implement and improve guest service standards

– Monitoring and maintaining the reservation book and guest database

– Upholding the restaurant’s policies and procedures, including health and safety regulations

– Conducting end-of-shift reconciliations and reporting any discrepancies or issues to management

Requirements:

– Proven experience as a Host/Hostess in a restaurant or similar hospitality setting

– Excellent customer service and interpersonal skills

– Ability to remain calm and composed in high-pressure situations

– Strong organizational and multitasking abilities

– Attention to detail and accuracy

– Proficient in reservation management systems and basic computer skills.

– Knowledge of food and beverage offerings, including wine and cocktail selections

– Ability to communicate effectively and professionally with guests and team members

– Flexibility to work evenings, weekends, and holidays as required