The Reservations Agent must ensure that all incoming calls and emails are handled in a courteous and professional manner whilst ensuring efficient resolution of all guest inquiries for various hotel services and operations.

Responsibilities:

– Communicate directly with clients, offering prompt, friendly and courteous service at all times

– Coordinate with the sales department and manage all communication for group bookings

– Maintain all calendars for the hotel

– Manage all incoming booking requests from guests and reply in a timely and efficient manner

– Negotiate rates and upsell rooms in the hotels

– Provide daily booking updates

– Provide prompt and efficient service while maintaining the hotel brand standards

– Process all incoming reservations and queries, managing the upkeep of the reservations records amongst other duties and ensuring internal procedures are constantly being followed

Qualifications & Assets:

– Ability to work in a dynamic environment

– Ability to work flexible hours

– Ability to portray a professional image in line with the values of the Company

– Logical, attentive and able to multi-task

– Sales oriented and customer focused

– Fluent in spoken and written English and preferably another European language

– Well-organised and possess time management skills and able to work flexible hours

– Self-motivated, able to work under pressure and adhere to deadlines

– Possess outstanding administration and organizational skills

– Possess knowledge of online and internet bookings

– Advanced understanding of basic office applications, including MS Office (Word, Excel, PowerPoint and Outlook)