The Head Housekeeping Supervisor is responsible of leading our team of Housekeeping Supervisors as well as Housekeeping attendants and ensure we provide excellent customer service.

Responsibilities:

-Approach encounters with guests and employees in an attentive, friendly, courteous and service oriented manner

-Comply at all times with Hugo’s Hotels standards and regulations to encourage safe and efficient hotel operations

-Check rooms and common areas, including stairways and lounge areas, for cleanliness

-Coordinate work activities among departments

-Ensure compliance with safety and sanitation policies

-Educate housekeeping staff on cleanliness, tidiness and hygiene standards

-Examine the property to determine need for repairs or replacement of furniture and/ or equipment

-Investigate and address complaints regarding poor housekeeping service

-Issue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levels

-Maintain an inventory of cleaning supplies

-Monitor and replenish cleaning products stock

-Motivate team members and resolve any issues that might occur

-Oversee staff performance on a daily basis

-Prepare work assignments in an effective manner

-Perform various cleaning duties in instances of staff shortages

-Assist in the preparation of employee schedule according to the business forecast, payroll budget guidelines and productivity requirements

-Schedule shifts and arrange for replacements in cases of absence

-Train housekeeping attendants on cleaning and maintenance tasks

-Serve as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner

Qualifications & Assets:

-At least 4 years’ experience working in a similar position

-Ability to use industrial cleaning equipment and products

-Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure

-Ability to work a variable shift pattern

-Demonstrated success in collaborating with diverse organizational functions to accomplish common goals

-Excellent organizational and team management skills

-Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients

-Must be proactive in carrying out assigned duties

-Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction