The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy.

Responsibilities:

– Approach all encounters with guests and employees in a friendly, service-oriented manner

– Assist the night auditor in analysing the revenue of the hotel

– Answer guest inquiries about hotel service, facilities and hours of operation

– Answer inquiries from guests regarding restaurants, transportation, entertainment, etc

– Complete any required reporting (financial and non-financial)

– Collaborate on and follow company policies, practices and procedures in order to maintain internal controls

– Deal with any issues arising on shift and report to the Front Office Manager

– Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms

– Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards

– Handle check-ins and check-outs in a friendly, efficient and courteous manner

Qualifications & Assets:

– At least 2 years’ experience working in a similar position

– Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests

– Ability to work on a variable schedule including weekends and holidays

– Ability to integrate and work well in a team environment

– Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel

– Good telephone persona with a friendly and helpful demeanour

– Possess an eye for detail and ability to work under pressure

– Strong written and verbal communication skills

– Strong problem solving and trouble shooting skills

– Self-motivated with the ability to work in a fast-moving environment