The Cleaning Operations Supervisor is responsible for managing and coordinating the daily operations of the cleaning team across hospitality venues and properties. This role ensures all areas including public spaces, staff areas, and service zones; are maintained to the highest standards of cleanliness, hygiene, and safety. The position requires a hands-on leader who can motivate a team, manage shifting priorities, and deliver consistent results in a fast-paced environment.

Responsibilities:

– Supervise and inspect various areas of the property, such as entrances, staircases, common areas, and staff zones, ensuring cleanliness and presentation standards are met.

– Oversee daily cleaning operations, task distribution, and shift coordination across venues

– Ensure all cleaning procedures comply with health, safety, and hygiene regulations applicable to the hospitality industry

– Train cleaning staff on proper use of cleaning materials, equipment, and safe working practices

– Conduct regular inspections to identify areas requiring additional attention or maintenance follow-up

– Respond to service-related feedback or complaints regarding cleaning standards, taking corrective action as needed.

– Manage inventory levels of cleaning supplies and ensure timely replenishment

– Step in to assist with cleaning tasks during peak periods, staff shortages, or special events

– Develop and manage staff rotas, ensuring appropriate coverage and workflow efficiency

– Foster a positive team environment, promoting accountability, motivation, and open communication

– Monitor team performance, identify training needs, and support staff development

– Coordinate with other departments to ensure cleaning services are aligned with operational needs and guest expectations

Qualifications & Assets:

– Previous experience in a cleaning or facilities management supervisory role, preferably within a hospitality, events, or venue setting

– Strong leadership, organizational, and communication skills

– Ability to multitask and adapt in a dynamic, guest-facing environment

– Comfortable with hands-on work and leading by example

– Flexible availability, including evenings, weekends, and public holidays

– Knowledge of cleaning agents, techniques, equipment, and health & safety standards

– Proactive mindset with a focus on quality, efficiency, and service excellence