Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible of leading our team of room attendants and ensure we provide excellent customer service.

Responsibilities:

– Check rooms and common areas, including stairways and lounge areas, for cleanliness and assist accordingly

– Coordinate work activities among departments

– Ensure compliance with safety and sanitation policies

– Educate housekeeping staff on cleanliness, tidiness and hygiene standards

– Examine the property to determine need for repairs or replacement of furniture and/ or equipment

– Investigate and address complaints regarding poor housekeeping service

– Maintain an inventory of cleaning supplies

– Monitor and replenish cleaning products stock

– Motivate team members and resolve any issues that might occur

– Oversee staff performance on a daily basis

– Prepare work assignments in an effective manner

– Perform various cleaning duties in instances of staff shortages

– Schedule shifts and arrange for replacements in cases of absence

– Train room attendants on cleaning and maintenance tasks

Qualifications & Assets:

– At least 2 years’ experience working in a similar position

– Ability to use industrial cleaning equipment and products

– Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure

– Able to work various shifts, including evenings, public holidays and weekends

– Excellent organizational and team management skills

– Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients

– Must be proactive in carrying out assigned duties

– Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction