Restaurant Manager – Hugo’s Burger Bar

Posted 3 months ago

The Restaurant Manager must thrive in a dynamic, fast-paced environment while maintaining a courteous demeanour with customers. The candidate must possess strong leadership skills and personnel management skills which should be accompanied by a customer service orientation and commitment to company values and image.

Responsibilities:

-Address customers’ complaints to ensure their satisfaction and repeat business opportunities

-Control operational costs and identify measures to cut waste

-Create detailed reports on weekly, monthly and annual revenues and expenses

-Counsel and discipline employees when and as necessary

-Coordinate the work of staff members to ensure exceptional and timely food service delivery to customers

-Delegate tasks to direct reports in line with skill, knowledge and ability; and where necessary identify skill gaps and training requirements

-Ensure that relevant information is communicated to direct reports enabling them to effectively carry out their functions

-Implement policies that will maintain future restaurant operations

-Monitor stock inventory to ensure adequate stock is maintained, and to prevent wastage or abuse by staff

-Monitor compliance with safety and hygiene regulations

-Oversee the training of new employees

-Promote the brand in the local community through word-of-mouth and events

-Process payroll for all restaurant staff members

-Review sales and beverage costs; reconcile any discrepancies in accounting and ensure proper cash management

-Recommend ways to reach a broader audience (e.g. discounts and social media ads)

-Regularly review product quality and research new vendors

-Schedule staff members to ensure that all shifts are properly manned and that any staff shortages are addressed properly

-Set targets and goals for team members and assist them in reaching these goals in a time efficient manner

-Work collaboratively with a range of internal and external stakeholders

 

Qualifications & Assets:

 

-Ability to diffuse tense situations and resolve conflicts

-Ability to make decisive decisions, delegate responsibilities and maximize resources

-Ability to work variable shift pattern including evenings, public holidays and weekends

-Attention to details, detail-oriented personality

-Excellent computer, problem-solving, and customer service skills

-Exceptional communication and interpersonal skills

-Knowledge of basic accounting principles, personnel management and marketing

-Minimum of 5 years’ experience as a Restaurant Manager or similar role

-Previous experience and track record managing people successfully

-Proficiency with point-of-sale software

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