Reservations Agent

The Reservations Agent must ensure that all incoming calls and emails are handled in a courteous and professional manner whilst ensuring efficient resolution of all guest inquiries for various hotel services and operations.
Responsibilities:
-Communicate directly with clients, offering prompt, friendly and courteous service at all times
-Coordinate with the sales department and manage all communication for group bookings
-Maintain all calendars for the hotel
-Manage all incoming booking requests from guests and reply in a timely and efficient manner
-Negotiate rates and upsell rooms in the hotels
-Provide daily booking updates
-Provide prompt and efficient service while maintaining the hotel brand standards
-Process all incoming reservations and queries, managing the upkeep of the reservations records amongst other duties and ensuring internal procedures are constantly being followed
Qualifications & Assets:
-Ability to work in a dynamic environment
-Ability to work flexible hours
-Ability to portray a professional image in line with the values of the Company
-Logical, attentive and able to multi-task
-Sales oriented and customer focused
-Fluent in spoken and written English and preferably another European language
-Well-organised and possess time management skills and able to work flexible hours
-Self-motivated, able to work under pressure and adhere to deadlines
-Possess outstanding administration and organizational skills
-Possess knowledge of online and internet bookings
-Advanced understanding of basic office applications, including MS Office (Word, Excel, PowerPoint and Outlook)