The Assistant Venue Manager must ensure that the venue operates smoothly, with sufficient stock and staff at all times. The Assistant Venue Manager must thrive in a dynamic, fast-paced environment while maintaining a courteous demeanour with customers. Strong leadership and personnel management skills should be accompanied by a customer service orientation and commitment to company values and image.

Responsibilities:

–  Build and maintain positive client and customer relationships

–  Counsel and discipline employees when and as necessary

–  Conduct briefing meetings with employees

–  Complete daily operational tasks in a timely manner

–  Conduct monthly stocktakes

–  Ensure food and drinks are prepared and served within scheduled time frames

–  Ensure that employees are in proper uniform and adhere to the company’s dress code

–  Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction

–  Inspect facilities regularly and enforce strict compliance with health and safety standards

–  Monitor and develop team member performance including, but not limited to, providing supervision, scheduling, assigning work and conducting training as necessary

–  Monitor stock inventory to ensure adequate stock is maintained, and to prevent wastage or abuse by staff

–  Plan and take part in promotional events

–  Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork

–  Resolve customer complaints promptly and according to company guidelines

–  Work collaboratively with a range of internal and external stakeholders

Qualifications & Assets

–  At least 2 years’ experience working in a similar position

–  Ability to integrate and work well in a team environment

–  Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests

–  Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel

–  Good telephone persona with a friendly and helpful demeanour

–  Possess an eye for detail and ability to work under pressure

–  Strong leadership and organisational skills

–  Strong written and verbal communication skills

–  Strong problem solving and trouble shooting skills

–  Self-motivated with the ability to work in a fast-moving environment

–  Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)

–  Willingness to work during peak hours, including nights, weekends, and public holidays